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STANDARD TERMS AND CONDITIONS OF SALE

Engagement Terms and Conditions – Exterior Cleaning and Handyman Services

1. Definitions and Interpretation

1.1 Definitions

(a) Agreement means this document and any schedules or annexures.

(b) Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales.

(c) Client means the individual or business receiving the Services.

(d) Consequential Loss means indirect or special loss, including loss of profits, business interruption, or reputational damage.

(e) Contractor means the services provided by Muck Mover Mate or its authorised representatives.

(f) Disbursements means reasonable out-of-pocket expenses incurred in delivering the Services, including travel, materials or third-party costs.

(g) Fees means the charges for the Services as agreed in writing.

(h) Force Majeure Event means any event beyond a party’s control including weather events, accidents, illness, natural disasters, transport delays or utility failures.

(i) Loss means any liability, cost, damage or expense (including legal fees) whether arising under contract, tort, statute or otherwise.

(j) Services means the exterior cleaning and handyman services agreed between the parties.

1.2 Interpretation

References to the singular include the plural, and vice versa. Headings are for convenience only. Any reference to a person includes individuals and businesses.

2. Engagement

2.1 The Contractor agrees to provide the Services with due care and in accordance with this Agreement.

2.2 This Agreement is accepted when:

  • The Client signs or otherwise confirms acceptance in writing; or
  • The Contractor commences the Services at the Client’s request.

3. Scope and Cooperation

3.1 The Services to be provided will be described in writing (e.g. via quote, invoice, or scope confirmation).

3.2 Changes to scope must be agreed in writing.

3.3 The Client must:

  • Provide safe, accessible work areas;
  • Inform the Contractor of any hazards or relevant property details;
  • Ensure all necessary permissions or access are arranged.

4. Fees and Payment

4.1 Fees will be agreed before work commences.

4.2 Additional time or services outside of scope will be charged at agreed hourly rates.

4.3 Invoices may be issued before, during, or after the work is performed.

4.4 Payment is due within 7 days of invoice unless otherwise agreed.

4.5 The Contractor may pause work for late payment. Late payments may attract reasonable interest or recovery costs.

5. Liability

5.1 The Contractor will perform the Services with reasonable care and skill.

5.2 To the extent permitted by law:

(a) The Contractor’s total liability for any claim arising out of or in connection with the Services is limited to the total amount of Fees paid by the Client for the relevant job;

(b) All express or implied warranties, guarantees and conditions not required by law are excluded;

(c) For any non-excludable statutory guarantee, the Contractor’s liability is limited (at their discretion) to re-supplying the Services or paying the cost of having them re-supplied;

(d) The Contractor is not liable for any indirect, special or Consequential Loss (such as loss of profit or business interruption), even if the Client has been advised of the possibility of such loss.

5.3 The Contractor is not liable for damage or delay caused by factors outside their control, including weather events, access issues, or delays caused by suppliers, subcontractors or the Client.

5.4 The Client is responsible for providing accurate information and safe access to the work site. The Contractor is not liable for any loss arising from incorrect instructions or unsafe conditions caused or contributed to by the Client.

5.5 The Client indemnifies the Contractor against any claims, losses or costs arising from:

(a) the Client’s breach of this Agreement;

(b) misuse of the Services or equipment provided; or

(c) damage or injury caused by the Client’s actions or negligence.

5.6 The Services are provided solely for the Client’s use. The Contractor accepts no responsibility to third parties unless agreed in writing.

5.7 Neither party will be liable for any failure or delay in performing their obligations (except for payment) due to circumstances beyond their reasonable control, including accidents, natural events, strikes or supply chain disruptions.

6. Health, Safety and Access

6.1 The Client must ensure the work area is safe, free from hazards, and accessible at the agreed time.

6.2 If work cannot proceed due to safety or access issues, the Contractor may reschedule and charge a call-out fee.

7. Cancellation

7.1 The Client may cancel with at least 1 hours’ notice without penalty.

7.2 If the Client cancels with less than 1 hours’ notice, a minimum call-out fee may apply.

7.3 The Contractor may cancel due to weather, illness, or other unforeseeable circumstances. In such cases, services will be rescheduled at the earliest convenience.

8. Confidentiality and Privacy

8.1 The Contractor will keep all personal or sensitive information provided by the Client confidential and take reasonable steps to protect it.

8.2 The Client warrants that any personal information provided has been lawfully obtained.

9. General

9.1 This Agreement is governed by the laws of New South Wales.

9.2 The Contractor is an independent service provider. Nothing in this Agreement creates an employment or partnership relationship.

9.3 This Agreement may be updated from time to time, with notice provided.

9.4 If any part of this Agreement is found to be invalid, the remainder continues in full force.

9.5 This Agreement may be accepted electronically.